๐จโจ ๐๐ค๐ข๐ฅ๐ฅ ๐ข๐ง ๐๐๐ญ๐ข๐จ๐ง: ๐๐จ๐ฆ๐ฉ๐ฅ๐๐ข๐ง๐ญ ๐๐๐ง๐๐ฅ๐ข๐ง๐ ๐ข๐ง ๐๐จ๐ฌ๐ฉ๐ข๐ญ๐๐ฅ๐ข๐ญ๐ฒ โจ๐ฝ๏ธ
The Department of Hotel Management, Institute of Hospitality, Management & Sciences (IHMS, Kotdwar), successfully conducted a professional training session on โThe Professional Approach: Complaint Handling in Front Office & F&B Serviceโ on Saturday, 23rd August 2025 at the Seminar Hall.
๐ค Led by ๐๐ซ. ๐๐ง๐ค๐ข๐ญ ๐๐ฎ๐ค๐ซ๐๐ญ๐ข, Assistant Professor, Department of Hotel Management, the session provided students with valuable insights into:
โ๏ธ Effective guest complaint handling strategies
โ๏ธ Professional communication in high-pressure situations
โ๏ธ Enhancing service recovery in Front Office & F&B operations
Our budding hoteliers participated enthusiastically, gaining practical knowledge that will empower them to deliver exceptional guest experiences in their future careers. ๐๐
๐ธ ๐๐๐ซ๐ ๐๐ซ๐ ๐ฌ๐จ๐ฆ๐ ๐ ๐ฅ๐ข๐ฆ๐ฉ๐ฌ๐๐ฌ ๐๐ซ๐จ๐ฆ ๐ญ๐ก๐ ๐ข๐ง๐ฌ๐ข๐ ๐ก๐ญ๐๐ฎ๐ฅ ๐ฌ๐๐ฌ๐ฌ๐ข๐จ๐ง!
